Problems, solving them … sometimes you nail it other you don’t, symptoms can trick you into thinking one thing when the solution is another.

Depending on whom you are dealing with, the processing of the problem changes …

You received a complaint.

You know this person will sue you if you get it wrong …

You check everything, even if they don’t make sense, you double, triple, quadruple verify your solution and send it ……

Dear

Your problem is caused by ….
You can do this ….
If you have any question please don’t hesitate to contact me
Attached are my fingers crossed, hoping and praying I’m right.

Regards