E-mail Etiquette


People should follow certain rules when exchanging official emails.

I do complain that IT email exchange is always stiff and boring!

Please provide 1.2.3, problems, requests, analysis, reports, etc. Include a happy face once in a while, a joke perhaps … but what I hate is this …

FYI, a simple email with FYI, I sometimes want to reply, WTF!, They want you to scroll down to see the original correspondents! So you couldn’t actually type: for your information!!

Taking the time to properly construct an email with …

Dear (person name/designation)

This is for your information

(Regards/Thanks)

(senders name) -which can be automatically added through outlook’s signature configuration

… isn’t hard, nor does it take that much time!!

Unless you’re using one finger to type, people who do that should simply be tortured! Because it’s a complete painful agony to watch them raise that index finger way high in the air and then pointing to the letter and descend in excruciating slowlyness and ‘click’ lock down that letter – off topic ;) -

Or just simply forward the email and I’ll understand that I’m required to read it through, unless I have an IQ of a golden fish!!!

PLZ, another thing I hate, it’s not difficult to write please!!

Ya3nee, when you get an email reporting a problem and then someone within that group sends it again, though you received it the first time, with “PLZ handle”, WTH, you knew I got it, why are you sending it to me again cc-ing “أمة لا اله الا الله” !!!

Which brings me to the CC field, this is not a field to use to show others that YOU have work to do!! CC-ing the whole country won’t prove that you’re such a busy person, especially if the subject is so LAME, that no one gives a damn …

always_use_bcc

People who send emails with spelling mistakes, OK it happens, I just sent one lately, but there are people that if you read their emails a thousands times, you need to pick the telephone up and ask, “what the hell is your problem”, you just get a migrane trying to decypher the language they used. Have your secretary send emails and pleeeease use spell checker.

These rules don’t apply to friends, do whatever you want to do, when sending emails to friends, but official emails, keep it professional :D

  1. #1 by Nosayba on March 13, 2009 - 9:36 PM

    I also get frustrated of mis-written e-mails and spelling/grammar mistakes, especially work-related e-mails. In very few exceptional cases when the sender is a colleague that I exchange a large of number of e-mails with every day, only then, I loosen up on the formality.

    I -sometimes- use the “FYI” though; a fast and easy way to convey a simple message: this e-mail is for your information.. “Check it out”.

  2. #2 by MBH on March 14, 2009 - 6:59 AM

    Why is it professional to write “Dear xxx”? That’s hypocrisy! I don’t like most of those I email and writing “Dear” makes me a lying hypocrate.

    I start all my emails with “Hello xxx” and do NOT end it with “Regards.” Sometimes with “Thank You”, if that person deserves it.

    Ah yes, being on CC… At work this is normal since almost always many are involved in a manner, but with friends it’s very annoying!
    I don’t like 20 people seeing my email, and those 20 will forward the email withOUT removing my email which will show to others, …etc.

    How I counter that? I humiliate those who CC me. Really. I reply to EVERYONE and tell them to use BCC. AND if the email contained wrong information (like your typical dosage of hoax emails), I correct them, point to proof sites AND tell them to use BCC.

    I stopped receiving emails from many buddies of mine after that :p
    No worries, they still like me :p

  3. #3 by Bloggylife on March 14, 2009 - 9:22 AM

    Nosayba, I loosen up the formality with people I interact with frequently. But I do not like spelling mistakes, especially if there is a built-in dictionary :)

    MBH, I disagree, Dear is better than Hello, at least say good day/morning/evening except when I don’t like the person, then I just put their name straight -حافي- ;P
    Well some people CC when it isn’t necessary to do so, only CC when those need to be aware of the situation, but some forward the email to everyone just to report a simple problem and the others have nothing to do with it!! I agree with the BCC, for emails to the outside world, don’t want spammers to get a hold of the addresses!

  4. #4 by MBH on March 14, 2009 - 9:25 AM

    But since you’re receiving an email with CC to people, then most likely it’s a problem which wouldn’t make the day good, nor the morning! Back to the lying square :p

    I correct friends whenever possible, whether chatting or talking.

    Nosayba would know :q

  5. #5 by Bashar on March 14, 2009 - 10:43 AM

    I think there is a difference between friend’s group email, which should logically use BCC as I don’t want my email all over. In corporate however, you MUST use CC, unless you’re trying to hide the fact you are sending a copy to someone else.

    Why would I send a CC? I do it to the concerned people, and my manager to keep them officially in the loop. It’s called (pardon me) CYA. Someone comes back saying I had no idea “No you did, here it is in your email”. Also, keeps the manager officially aware of the updates.

    Lame? Well, you can say that once you get blamed for something they already know about. A late fetch of the email is not the same as copying them upfront.

  6. #6 by Nosayba on March 14, 2009 - 11:40 AM

    @BloggyLife
    You’re very lucky to have us as your blog-pals, with respect to this topic ;)

    You have every right to dislike spelling mistakes. They tend to get on one’s nerves in any context, be it e-mails or chat conversations. However, I do go easy on them sometimes (unlike MBH — Yes he does the CC trick & corrects mistakes as he walks :p), since English is the population’s 2nd language.

    What I do hate more are messed-up official documents or reports. I have recently been asked to give my feedback about an RFP at work; point #1 in my reply to my manager was “Damn bad English!”.. O.K. not literally, but it was about language alright.

    I agree with Bashar about the CC issue. I’ve seen problems happening with employees because of it.

  7. #7 by Bashar on March 14, 2009 - 12:33 PM

    For the spelling mistakes, I’m ok with miner ones (miner on purpose don’t count it), but yeah, I did get emails from IT manager that I had to ask decently “What does he mean can we do clear insulation?”

  8. #8 by Mahbob on March 14, 2009 - 3:08 PM

    most of the time I have complains some one tell me I didn’t receive the email so always check the receipt for receiving and reading the email this is not the case for Yahoo and other email service doesn’t support this feature . I think it should be there also for sms :) because they will always blame the administrator for these issues .

  9. #9 by Marzouq on March 16, 2009 - 6:00 AM

    Some people have no etiquette let alone any semblance of email etiquette! Some people don’t even read through their emails!

  10. #10 by Bashar on March 16, 2009 - 10:53 AM

    Marzouq: This not reading emails habit some times evolves around proportionally with the amount of useless unrelated CCs and emails you get :P

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